Thank you for your purchase! If you are concerned with your purchase, please contact us immediately so we can start working on a solution that suits your needs! If we cannot replace your product, a refund will be issued, which may take 3 to 5 business days to show on your credit card statement. 

We accept returns of non-coffee items as long as they are in the original condition, unworn or unused, within 30 days of the purchase. We will also replace items that broke during transit, and shipping charges are covered by us for any defective or broken items. A refund will be issued, which may take 3 to 5 business days to show on your credit card statement. 

If there is a problem with your coffee or tea, please email us at mario@railsideroastery.com so we can make it right!

Please ensure you have opened your package and inspected the contents before contacting us. If a product is damaged or does not meet expectations, please contact us immediately and include pictures with a general description of what happened. Photos should include the lot code found on the package. 

Cheers!